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How do I ship my return parcels?

You can ship your return parcel, within 5 days from the approval of your return/refund request, through any of the following methods: Pick up, Drop-off, or Self Arrange.

Pick up Method

You can easily book a pickup of your return parcel through the app and select the Pick Up option. Buyers can select their preferred pickup date and SPX Express will handle the return.

Drop-off Method

You can return your parcel easily by dropping it off at any J&T Express Branch.

Self Arrange Method

You can self-arrange the return shipment of your parcel using your chosen logistics provider. 

However,  since this option is self-arranged, Shopee has no means of tracking your shipment. You are responsible for submitting shipment proofs of the return to Shopee for it to be considered officially returned. Kindly coordinate closely with your chosen logistics provider and submit the following supporting documents in case of disputes:

1. Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.
2. Other evidence shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option).
3. Photos and/or videos showing the returned products and how it was packaged prior to shipment

Initially, the return shipping fee (RSF) will be shouldered by the buyer. After the return process, Shopee will reimburse you for the RSF. Do remember to upload a photo of the parcel with the return label, proof of shipment, and request ID onto your Return/Refund Details page as proof of postage.

Learn more about tracking your returned order.

Once your item is successfully returned, Shopee or Seller will have 3 days to respond to your return/refund request. You will be informed via push notification whether your request is approved or if it will require further investigation. 

⚠️ Reminders

1. Starting January 3, 2024, buyers can update/change the shipping method after arranging the order for shipment, subject to the serviceability or availability of couriers in the preferred shipping option. This can only be done 1x within 5 days from the approval of your return/refund request. Buyers can change from the following:
2. Self-Arranged to Drop Off (J&T)
3. Self-Arranged to Pick Up (SPX Express)
4. Dropoff (J&T) to Pick Up (SPX Express)
5. Pick Up (SPX Express) to Pick Up (SPX Express) - Change pickup date and/or pickup address. 

1. The seller/Shopee Warehouse team will check your returned products to ensure their conditions are satisfactory for return.
2. You can return the item to our Shopee Warehouse if you select Self-Arrange as a return shipping option. Please note that the Shopee Warehouse only accepts returns up to 3 PM resulting in the cancellation of your Return & Refund request.
3. Shopee Warehouse detail  in Calamba:
4. Receiver Name: Shopee Warehouse Returns Department (Dock 5)
5. Receiving Hours: 6 AM to 3 PM (Monday to Saturday ONLY)

Where do I ship my return parcels?

You must ship your return parcel directly to the seller’s return address or Shopee Warehouse. Buyers need to check the address indicated in the Return Instructions upon selecting Self-Arranged Returns.

Ensure that you ship your return parcel within 5 days of the request being approved, and upload the proof of shipping (For self-arranged returns) via Shopee App.